Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@llysas.com. Please note that returns will need to be sent to the following address:

LLYSA'S Newmarket Block A-3,

G.T.B Complex BHOPAL MADHYA PRADESH

Contact No.+919399405271

Email - info@llysas.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@llysas.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Window
Customers may request an eligible return or exchange within 10 days from the date of delivery. Items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging intact, subject to the eligibility conditions stated in this policy.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged, Defective or Incorrect Product Claims
If you receive a damaged, defective, or incorrect product, please contact Llysas as soon as possible and within the applicable return period.

To help us assess the condition of the shipment, customers are strongly requested to record a continuous parcel-opening/unboxing video showing the sealed package, shipping label, and product being opened. We may request this video, along with clear photographs of the product and packaging, while reviewing a damage or defect claim.

Please retain the original packaging, tags, and invoice until the claim has been reviewed. This requirement does not affect any rights available to customers under applicable consumer law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@llysas.com.